How to reset password

How to reset password



Notes
Note
If you still remember your password and only want to change it, follow the instructions to change password. This article explains the steps to reset a forgotten password.


Prerequisites

  1. Access to a recovery email address or mobile number associated with your Zoho account in order to verify your identity. If you have a recovery device (i.e., OneAuth without MFA enabled), you can also use it to verify your identity. If you're an organization admin, and there's a domain added and verified with your Zoho organization, you can use it to verify as well. 
  2. Able to complete MFA verification if your account is secured with MFA.


Steps to reset password

  1. Go to the Forgot Password page (or go to the sign-in page, then click Forgot Password).
  2. Enter your email address or mobile number, then click Next.
  3. Enter the CAPTCHA, then click Next.
  4. Click Continue to reset password.

  5. Verify your identity using a recovery option you’ve configured for your account. For detailed instructions, refer below:
    6. Verify using an OTP sent to email address


    Verify using an OTP sent to mobile number


    Verify using a push notification sent to recovery device


    Verify by proving the ownership of your domain















  6. If you’ve enabled multi-factor authentication (MFA) for your account, complete the MFA verification to continue.
  7. Enter your new password and re-enter to confirm, then click Change Password.
  8. If needed, terminate the sessions/API tokens, then click Continue.
  9. Sign in to your account using the new password.

How organization admins can reset password for users

If you're an administrator of an organization, you can reset password for your users who aren't able to reset it themselves. The apps listed below provides the option to reset users' passwords. For instructions on how to do so, click on the respective app name.
  1. Zoho Directory (Recommended for admins who want to manage users across apps from a single place)
  2. Zoho One
  3. Zoho Mail
  4. Zoho Cliq

Troubleshooting

If you have any issue while verifying your identity, go through this troubleshooting section and check if you can resolve it. If you're still unable to verify, write to us at  support@zohoaccounts.com.